Refund policy

Refund Policy

At Svelta, your satisfaction is important to us. We stand behind our products and want you to feel confident when placing an order.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on your first order of Svelta.

If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of receiving your order.

To start a refund request, please contact our customer support team at support@svelta.com with your order number and the email address used to place the order.

Eligibility

To be eligible for a refund:

  • Your request must be submitted within 30 days of delivery.

  • The purchase must have been made directly through the Svelta website.

  • Only first-time purchases are eligible for our 30-day satisfaction guarantee.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Photos showing the damage or incorrect item

We will work quickly to resolve the issue through a replacement or refund when appropriate.

Shipping Costs

Original shipping fees, if applicable, are non-refundable.

Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

Refund Processing

Once your refund request is approved, refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.

Order Changes & Cancellations

We begin processing orders quickly to ensure fast shipping.

If you need to modify or cancel an order, please contact us as soon as possible. While we will do our best to accommodate your request, we cannot guarantee changes once an order has entered processing.

Contact Us

If you have any questions regarding this Refund Policy, please contact our customer support team:

Email: support@svelta.com

We are committed to providing excellent customer service and ensuring every customer has a positive experience with Svelta.